Delivery & Returns
All of our products are sent via Royal Mail Second Class Signed For. We offer free delivery on all orders over £80 (please select this option at the checkout). Orders are expected to get to you within 2-3 working days of placing your order.
Please note that working days do not include Weekends or Bank Holidays. As we use a signed for service, please choose an address with persons present during the day.
Next Day Delivery
Order before 2pm the day before to guarantee next day delivery. If you order after 2pm, then your order will be dispatched the next working day. Next day delivery is not available on weekends. Order before 2pm on Friday to receive your order on Saturday. If you order after 2pm on Friday, your order will be dispatched on Monday.
EU/Rest of World
We post all International Deliveries via Royal Mail International Tracked service. Once with Royal Mail, they will dispatch to the appropriate courier depending on country of delivery.
Please note that International orders will take up to 5-10 working days.
Customs and Duties
Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If for any reason you want to send back any products you have purchased, you can do so by downloading the form below. All returns must be within 14 days as per our Terms & Conditions.
Refunds and exchanges accepted on all products, except Earrings.
Mystery boxes are non-refundable and can only be exchanged for store credit.
You may download the Returns Form here
Track your order
To track your order, click here. If you have any other questions regarding your delivery or return, please do not hesitate to contact us at email@example.com
|Express||Next Day (see terms above)||UK||£8.55|
|European||3-5 working days||Europe||£12.50|
|International Tracked||5-7 working days||Rest of World||£17.30|
|Free delivery on orders over £80||Next Day (see terms above)||UK||FREE|