Delivery & Returns
All of our products are sent via Royal Mail Second Class Signed For. We offer free delivery on all orders over £80 (please select this option at the checkout). Orders are expected to get to you within 2-3 working days of placing your order.
Please note that working days do not include Weekends or Bank Holidays. As we use a signed for service, please choose an address with persons present during the day.
Next Day Delivery
Order before 2pm the day before to guarantee next day delivery. If you order after 2pm, then your order will be dispatched the following day. Next day delivery is not available on weekends. Order before 2pm on Friday to receive your order on Saturday. If you order after 2pm on Friday, your order will be dispatched on Monday.
EU/Rest of World
We post all International Deliveries via Royal Mail Second Class Tracked + Signed For. Once with Royal Mail, they will dispatch to the appropriate courier depending on country of delivery.
Our rate for international deliveries is £15
Please note that International orders will take up to 5-10 working days.
Customs and Duties
Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
After ordering, if, for whatever reason, you are unhappy with our products in any way, they can be returned or exchanged easily, in accordance to our terms & conditions, within 28 days. For all returns queries please send us an email and we will reply within 48 hours.
Refunds and exchanges accepted on all jewellery, except earrings, within 14 days.
Sale items are refundable at the price they were sold.
Mystery Boxes are non refundable. They can be returned for an exchange or store credit.
Please note we do not refund the cost of postage.
Track your order
To track your order, click here. If you have any other questions regarding your delivery or return, please do not hesitate to contact us at email@example.com
|Express||Next day (see terms above)||UK||£8.55|
|European||3-5 working days||European||£12.50|
|International Tracked||5-7 working days||All countries outside Europe||£17.30|
|Free delivery on orders over £80||Standard 2-3 days||UK||FREE|