Christmas 2018

The last day to order in time for Christmas is Thursday 20th December 2018 by 1pm. Any orders placed after 1pm on 20/12/18 will be despatched when we return on Wednesday 2nd January 2019.

Extended returns period

Orders placed during November have an extended returns period of 6 weeks from the date your order was placed.

Orders placed during December have an extended returns period of 4 weeks from the date your order was placed.

UK

Our standard deliveries are sent via Royal Mail Second Class Signed For. We offer free delivery on all orders over £80 (please select this option at the checkout). For Next Day Deliveries we use couriers APC Overnight.

Orders are expected to get to you within 3-5 working days of placing your order.

Please note that working days do not include Weekends or Bank Holidays. As we use a signed for service, please choose an address with persons present during the day. 

If the customer chooses to have their order shipped to a shared address such as a business or university, it is the customers responsiblity to ensure the parcel is signed for by the customer. If this is signed for a third party or another name/person at the delivery address, it is up to the customer to investigate. As per our couriers’ policy we cannot claim for an item that has been signed for at the delivery address.

Next Day Delivery

Order before 1pm the day before to guarantee next day delivery. If you order after 1pm, then your order will be dispatched the next working day. Next day delivery is not available on weekends. Order before 1pm on Friday to receive your order on Saturday. If you order after 1pm on Friday, your order will be dispatched on Monday.

For Next Day Deliveries we use couriers APC Overnight.

EU/Rest of World

We post all International Deliveries via Royal Mail International Tracked service. Once with Royal Mail, they will dispatch to the appropriate courier depending on country of delivery.

Please note that International orders will take up to 5-10 working days, however items can be held up at customs for an additional 7-14 days.

Customs and Duties

Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Returns

UK Customers

If for any reason you want to send back any products you have purchased, you can do so by downloading the form here. On the package label simply write;

Freepost

SERGE DENIMES

Then just put it in a post box.

Please be aware that the FreePost service is NOT TRACKED.

All returns must be within 14 days as per our Terms & Conditions.

International & EU Customers

If for any reason you want to send back any products you have purchased, you can do so by downloading the form here.

Please send all items back to us using a tracked service. Any items sent untracked are at risk of being lost and we cannot accept responsibility in these cases.

All returns must be within 21 days as per our Terms & Conditions.

 

Refunds and exchanges accepted on all products, except Earrings. Products must be in perfect condition when returned. Please see our Terms & Conditions for more information.

Mystery Boxes

Mystery boxes are non-refundable and can only be exchanged for store credit.

Socks

We do not accept returns or exchanges on this item due to hygiene reasons.

Popsockets

If the seal has been removed from the popsocket, unfortunately, we are unable to accept returns or exchanges.

Earrings

We do not accept returns or exchanges on this item due to hygiene reasons.

Track your order

To track your order, click here. If you have any other questions regarding your delivery or return, please do not hesitate to contact us at [email protected]

Shipping Info

Delivery Details Country Charges
Standard 2-3 days UK £3.90
Express Next Day (see terms above) UK £8.55
European 3-5 working days Europe £12.50
International Tracked 5-7 working days Rest of World £17.30
Free delivery on orders over £80 Next Day (see terms above) UK FREE